Once an order is placed by phone or on our website, it begins to process. Orders may be cancelled within 2 hours of the order being placed.

We are sorry that in some cases it may take us a little longer than expected to ship your order. We want to be certain that your order arrives to you in perfect condition without any melting. We are located in Dallas TX where we are seeing temperatures up to 100°. To fix this issue, each summer we implement "hot-zone shipping". This means that if you live in any of the states listed below, we will only ship your order on Mondays and Tuesdays. This is the best way for us to be certain that your candles do not sit on a UPS or FedEx truck over the weekend. This is when the melting happens. Once again, we apologize for this and look forward to delivering your order in the best condition possible.

Washington, Oregon, California, Nevada, Utah, Idaho, Montana, Wyoming, Colorado, Arizona, New Mexico, South Dakota, North Dakota, Nebraska, Texas, and Florida

Mitra's Box hours of operation are Monday through Friday 8:30 am to 5:00 pm central standard time.

Yes, our candles are 100% vegan friendly and cruelty free, as they do not contain any animal products, nor have they been tested on animals.